Privacy Policy

Last updated: February 6, 2026

1. Introduction

BlinkOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant platform at bot.shanegolden.ca (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and password when you create an account
  • Profile Information: Agent name, personality preferences, and usage preferences
  • Payment Information: Billing details processed securely through Stripe (we do not store full card numbers)
  • Conversation Data: Messages you send to and receive from your AI assistant
  • Imported Data: Chat history you choose to import from other platforms
  • API Keys: Third-party API keys you provide for BYOK (Bring Your Own Key) functionality, stored encrypted

2.2 Information Collected Automatically

  • Usage Data: Features used, session duration, and interaction patterns
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and pages viewed

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud
  • Personalize your AI assistant based on your preferences

4. AI Provider Data Sharing

To provide AI assistant functionality, your conversation messages are sent to third-party AI providers. These may include:

  • Anthropic (Claude models)
  • OpenAI (GPT models)
  • Google (Gemini models)
  • Other providers you select

Important: We use API configurations that opt out of training on your data where available. Your conversations are processed for generating responses only and are not used to train AI models. Please review each provider's privacy policy for their specific data handling practices.

5. Data Storage and Security

  • Isolation: Each user's data is stored in an isolated environment (dedicated VM)
  • Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • API Keys: Your API keys are encrypted using AES-256-GCM before storage
  • Backups: Automated backups are stored encrypted on Cloudflare R2
  • Access Controls: Strict access controls limit who can access user data

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You can:

  • Export your data at any time from Settings
  • Delete specific conversations or projects
  • Delete your entire account and all associated data

Upon account deletion, we will delete your data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your data
  • Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@shanegolden.ca.

8. Third-Party Services

We use the following third-party services:

9. Cookies

We use minimal cookies necessary for the Service to function:

  • Authentication cookies: To keep you logged in
  • Preference cookies: To remember your settings

We do not use advertising or tracking cookies.

10. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@shanegolden.ca